FAQS

General FAQs

Tent City FAQs

BusES FAQS

TICKETING FAQS

General
FAQs

  • Thanks for your support and for holding on to your ticket! You can learn all about your ticket here: 2022 Ticket Information

  • Gates open at 1pm with the first act kicking off at 1.30pm

  • Lake Breeze Wines, Step Road, Langhorne Creek (under an hour from the CBD via the SE Freeway, turn off at Strathalbyn exit and follow the signs to Langhorne Creek).

  • Once you’ve entered the festival you will not be able to continually walk to and from tent city so make sure you bring any jackets /chairs etc that you want at the beginning. This also means once you choose to head back to your tent to go to bed, you will not be able to reenter the festival.

  • Handpicked Festival will only accept the following forms of Identification to secure your over 18+ wristband:

    • Current Passport

    • Current valid Australian driver’s license (with photo)

    • Government Issued Proof of Age Card

    For over 18s, STUDENT ID CARDS DO NOT QUALIFY NOR DO BILLS OR LETTERS.

    If you cannot produce ID you will be treated as a minor and excluded from all bar service and bar areas.

  • Yes, our incredible range of high quality local food trucks and stalls catering to all dietary requirements.

  • No one will go hungry at Handpicked thanks to The Food Garden where we take great pride in offering a wide variety of cuisines and food choices that go beyond the standard festival trucks prepared by some of South Australia’s finest food vendors. With that being said, we understand some tummies, especially those of our little humans, love pre-packed snacks so you are permitted to bring in your own small amount of food in a small cooler bag (approx size 40cm cooler bag).

  • Yes, Handpicked is an All Ages event!

    • Kids 3-12years will require a KIDS Festival Pass.

    • Kids 12 and over require a full ticket.

    • Kids under 3 are free.

    Please be aware however that all kids and children 15 and under must be with a responsible adult at all times.

    Handpicked security staff will not allow kids and children to enter or exit the event grounds unless they are in the care of a responsible adult.

    You can learn more about our Youth Policy here.

    You can also learn more about bringing kids to Handpicked here.

  • Unless your pet is a service dog, the answer is NO. No pets of any kind are permitted on the Handpicked site sorry.

  • Yes there is however please be mindful that we are outside on natural terrain. We have however done our upmost to ensure the event is suitable for people with disabilities. Please email us at hello@handpickedfestival.com if you have any further questions or special requirements.

  • There will be full medical facilities available on site from licensed paramedics. Their first aid tent will be easily visible on site at the entrance of the festival. See our site map here to get your bearings.

    • Your ticket confirmation email for scanning at the gate

    • Valid photo ID to match the name on your ticket

    • Mozzie Spray

    • Hat

    • Sunscreen

    • Medication (especially for asthma, allergies or hayfever as we’re outside!)

    • Clothes to suit the weather / rain poncho

    • Sensible shoes

    • Empty, reusable bottle for filling with water at our free hydrations stations.

    • Some patience and a sense of humour!

    • Cash, we are now a cashless event. Please make sure you allow for this and have your bank card handy! *note- some food vendors and lane stall holders may still accept cash.

    • If you bring a chair to sit on, it must be of the low-standing, beach-style variety, especially if you want to use it in front of the stages for seated performances.

    • No glass, this includes bottles as well as any food containers.

    • Drones, remote control aircraft / cars

    • Professional cameras & audio recording devices

    • Alcohol and illicit substances

    • Weapons and knives

    • Metal cutlery, bottle openers etc. s

    • Sunshades, tents, tables and umbrellas. We have plenty of natural shade (thanks to our huge big old gum trees!) and would hate for people to miss the show with obstacles such as these getting in the way.

  • We will have a parking space close to the Handpicked site and it will be FREE.

  • All general admission areas have no seating provided.

    Whilst you may bring chairs into Handpicked it is important that you consider others. Please limit them to low beach chairs on the sides of the grassed site areas or, better still use only rugs, so as to allow a clear view for all patrons and minimise disruption.

    For premium seating and facilities however check out our VIP Passes

  • Read them here

Tent City
FAQs

    • Access to the Tent City campsite opens on the morning of Handpicked Festival at 11:30am.

    • Nothing with wheels is permitted in Tent City for safety reasons. You can however drive up to the entrance (or as close as possible) to unload and then return your car to the car park after.

    • You will have 4x4m of space per site, this is in a first in best dressed basis. Please be courteous of others.

    • Once you’ve entered the festival you will not be able to continually walk to and from tent city so make sure you bring any jackets /chairs etc that you want at the beginning. This also means once you choose to head back to your tent to go to bed, you will not be able to reenter the festival.

  • You must show your camping ticket when first entering Tent City, from here you will be given a wrist band that needs to be shown to re-enter the campsite when the Festival finishes at approximately 10:30pm.

    You will not have access to go in and out of Tent City as there is a ‘no pass-out’ policy at Handpicked for security and safety reasons

  • All cars will be subject to a random safety and security check at the entrance of Tent City. Any prohibited items will be confiscated including alcohol.

  • Once you’ve entered the festival you will not be able to continually walk to and from tent city so make sure you bring any jackets /chairs etc that you want at the beginning. This also means once you choose to head back to your tent to go to bed, you will not be able to reenter the festival.

  • Access to the Tent City campsite opens on the morning of Handpicked Festival at 11:30am. You will NOT be allowed to drive OUT again as the road will be closed for event patrons coming into the Festival.

    Tent City will close at 4:00pm and be reopened after the last act has finished on stage at approximately 10:30pm.

  • Each campsite is approximately 4x4m.

    We do not sell campsites as the campgrounds are not divided into individual sites. When you & your group arrive, you will be allocated enough space for your tent/s (approximately a 4m x 4m site). Overly elaborate campsites are discouraged, Please do not go over the top with your camping setup.

  • You must DEPART from Tent City by 11:30am on SUNDAY 11 NOVEMBER. Your belongings and campsite must be packed up and clear by this time.

    There will be police and random breath testing outside of Lake Breeze Wines, so please see campsite security and staff if you do not believe you are safe to drive home by 11.30am. We want everybody to be safe and will be lenient of the departure time if necessary.

  • Yes Tent City will have 24-hour security on hand to ensure the safety and amenity of all campers.

    Our security personnel also have the right to search bags and vehicles for any prohibited items such as glass, alcohol, weapons, illegal substances, cooking equipment etc brought within the campground. All queries and concerns onsite should be directed to security personnel.

    Any unruly behaviour WILL NOT be tolerated and may result in your removal from the site.

  • Alcohol, glass (including wine glasses) illegal substances and gas equipment will NOT BE ALLOWED on site.

    If you light a fire onsite, you will be removed from the site and may be the subject of police action.

    We do not allow drugs within Handpicked Festival or within Tent City. If you are found with the possession of any form of dangerous and illicit substance, you will be evicted from the site and face criminal charges.

    Please note that Tent City is an ALCOHOL FREE ZONE and is unlicensed. You are therefore NOT ALLOWED to bring OR consume any alcohol within the Tent City campground. You can only consume alcohol at Lake Breeze Wines, within the Handpicked Festival site. Bags & cars will be checked on arrival.

  • Toilets will be available for campers in Tent City. Please be kind and respectful to the environment and other campers when using our facilities.

  • Food and water will be available to purchase all night, and the following morning. You are not allowed to cook in any form on the Festival & Tent City site.

  • Camping charges are $15.00 per person – each person camping will need their own Tent City ticket. Therefore, you will need BOTH a Tent City and a Festival Pass ticket to gain entry into Handpicked Festival.

  • We cannot reserve sites, sites are allocated on the day on a first in, best dress basis. Therefore if you’re in a group, we recommend arriving at the same time so you can pitch your tents together.

  • You sure can! You and your squad can pitch your own tent in Tent City or live it up for the night and stay in one of our Glamping Tents. Learn more here

  • Cars, campervans or any other vehicles will NOT be allowed in Tent City. Your vehicles MUST be parked in the Festival Car Park for safety reasons. Therefore, you will be required to carry your belongings from your car to your campsite.

  • If your group contains anyone under the age of 18 years old, there MUST be at least one parent or responsible adult guardian. While technically an adult is anyone aged over 18 years old, it is not our preference that an 18-year-old should be responsible for minors. Anyone considering nominating themselves as the responsible adult in their group should consider this responsibility very carefully.

  • Kids can camp! Ages 2 and under do not need a Tent City. Over 3 years of age do require a Tent City Pass.

    Please note however that all youth must be accompanied by an authorised adult (parent/guardian) at all times and must share a tent with an authorised parent / guardian.

    Learn more about Kids at Handpicked here

Bus Pass
FAQs

  • Handpicked provides a return coach service between key locations across the Fleurieu Peninsula.

    Please arrive 15 minutes early for your bus to depart for Handpicked Festival at Lake Breeze. Ensure you have your ticket ready for the driver. (If you need a reminder on departure time check out the the full bus schedule here) You will then be collected from Handpicked at the same location you were dropped off around 10:45pm to return home safely.

    Bus Passes MUST be pre-booked as we cannot accept walk ups on the day.

  • If you have pre-purchased a Bus Pass for return transfers to and from Handpicked, make sure you are familiar with the departure times as per our Bus Schedule here. It is recommended you arrive at least 15 minutes prior to the scheduled departure time. Return coaches will depart Handpicked Festival from Lake Breeze at approximately 10.45pm.

    Note: To access the bus you MUST have pre-booked your pass – if you haven’t yet done so passes are available for sale from Moshtix.

  • Your bus to return you home after Handpicked will be in the same location that it dropped you off at when you arrived to Handpicked.

  • Yep - it most certainly does!

  • All buses will depart after the last act.

  • Yes, we require your name to be on your ticket for Security and Safety reasons.

  • Yes it does. For security and safety you will need to have your first and last name, as per your form on ID, on your ticket.

    If you need to get this reissued, please contact Moshtix via their support page here.

  • Please submit a request to the MOSHTIX team with details of the incorrect spelling and the correct spelling, as well as your Order Number. You can do this here.

  • If you have not received your tickets or are having trouble opening the file through your email, you can access and print your ticket direct from the Moshtix website. Learn how to do that here.

  • Resale allows customers who can no longer attend an event, the opportunity to securely sell their ticket, or for those who haven't got one, nab a ticket to our sold out event!

    Remember, Moshtix Official Resale is the only way to buy and sell tickets to Handpicked Festival.

    To learn more about resale read Moshtix’s FAQ here

  • If you are unsure whether your order was successfully processed, please contact Moshtix on 1300 GET TIX (438 849)

  • There are no refunds, credits or exchanges on any ticket except as required by the Live Performance Australia Industry Code of Practice (for example if an event is postponed or cancelled etc). To view the Ticketing Code of Practice, click here.

TICKETING
FAQs

parking

  • Yes! We do have free parking space nearby however it is limited and we therefore recommend carpooling where possible.

    See the site map here for reference.

  • Parking is close and a very manageable walk (we do it almost every day!) through the vineyards.

    See the site map here for reference.

  • Once you’ve entered the festival you will not be able to continually walk to and from tent city so make sure you bring any jackets /chairs etc that you want at the beginning. This also means once you choose to head back to your tent to go to bed, you will not be able to reenter the festival.

    • Eftpos Card as we are a CASHLESS EVENT

    • Your ticket confirmation email for scanning at the gate

    • Valid photo ID to match the name on your ticket

    • Mozzie Spray

    • Hat

    • Sunscreen

    • Medication (especially for asthma, allergies or hayfever as we’re outside!)

    • Clothes to suit the weather / rain poncho

    • Sensible shoes

    • Empty, reusable bottle for filling with water at our free hydrations stations.

    • Some patience and a sense of humour!

    • Eskies, food, drinks. Handpicked is a non BYO event.

    • If you bring a chair to sit on, it must be of the low-standing, beach-style variety, especially if you want to use it in front of the stages for seated performances.

    • No glass, this includes bottles as well as any food containers.

    • Drones, remote control aircraft / cars

    • Professional cameras & audio recording devices

    • Alcohol and illicit substances

    • Weapons and knives

    • Metal cutlery, bottle openers etcs

    • Sunshades, tents, tables and umbrellas. We have plenty of natural shade (thanks to our huge big old gum trees!) and would hate for people to miss the show with obstacles such as these getting in the way.

  • No one will go hungry at Handpicked thanks to The Food Garden where we take great pride in offering a wide variety of cuisines and food choices that go beyond the standard festival trucks prepared by some of South Australia’s finest food vendors.

    With that being said, we understand some tummies, especially those of our little humans, love pre-packed snacks so you are permitted to bring in your own small amount of food and un-opened, non-alcoholic beverages in a small cooler bag (approx size 40cm cooler bag) will be permitted.

  • Once you’ve entered the festival you will not be able to continually walk to and from tent city so make sure you bring any jackets /chairs etc that you want at the beginning. This also means once you choose to head back to your tent to go to bed, you will not be able to reenter the festival.

what to bring